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both,pendingBreathe 1.6s ease-in-out .22s infinite}.status-sent,.status-read{width:17px;height:12px}.status-sent{color:var(--text-muted, #a0a0a0)}.status-read{color:#53bdeb;animation:statusPop .26s cubic-bezier(.34,1.35,.64,1) both,readGlow .42s ease-out .12s both}.status-failed{width:14px;height:14px;color:#ef4444}@keyframes statusPop{0%{transform:scale(.6);opacity:0}60%{transform:scale(1.08);opacity:1}to{transform:scale(1);opacity:1}}@keyframes pendingBreathe{0%,to{opacity:1}50%{opacity:.55}}@keyframes readGlow{0%{filter:drop-shadow(0 0 0 rgba(83,189,235,0))}35%{filter:drop-shadow(0 0 3px rgba(83,189,235,.6))}to{filter:drop-shadow(0 0 0 rgba(83,189,235,0))}}@media(prefers-reduced-motion:reduce){.status-icon,.status-pending,.status-read{animation:none}}.status-retry{background:none;border:none;padding:0;margin-left:4px;cursor:pointer;display:inline-flex;align-items:center}.message-meta .status-icon,.message-meta .status-retry{margin-left:0}.status-retry:focus-visible{outline:2px solid #ef4444;outline-offset:2px;border-radius:4px}.message.expert{align-items:flex-start;padding:0 80px 0 24px}.message.expert .message-content{background:#e9ddfe;border:none;border-radius:24px 24px 24px 3px;padding:12px 16px;min-width:4.5rem;width:auto;max-width:100%;color:var(--text-primary)}.expert-header{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:4px}.expert-name{font-size:1.0625rem;font-weight:500;color:var(--text-primary);line-height:1.2}.expert-time{font-size:.6875rem;color:#22212073;font-variant-numeric:tabular-nums;letter-spacing:.01em;white-space:nowrap}.waiting-expert-snackbar{background:var(--color-violet, #794dff);color:#fff;border-radius:8px;margin:0 .75rem .5rem;overflow:hidden}.waiting-expert-header{display:flex;align-items:center;gap:12px;width:100%;padding:16px;background:transparent;border:none;color:inherit;font-family:inherit;font-size:1.0625rem;font-weight:500;line-height:24px;cursor:pointer;text-align:left}.waiting-expert-title{flex:1;min-width:0}.waiting-expert-chevron{flex-shrink:0;width:24px;height:24px;position:relative}.waiting-expert-chevron:before{content:"";position:absolute;left:50%;top:50%;width:10px;height:10px;border-right:2px solid #ffffff;border-bottom:2px solid #ffffff;transform-origin:center}.waiting-expert-chevron.up:before{transform:translate(-50%,-25%) rotate(-135deg)}.waiting-expert-chevron.down:before{transform:translate(-50%,-75%) rotate(45deg)}.waiting-expert-body{padding:0 16px 16px;display:flex;flex-direction:column;gap:16px}.waiting-expert-text{margin:0;font-size:1.0625rem;font-weight:300;line-height:24px}.waiting-expert-cancel{align-self:flex-start;background:#fff;color:var(--text-primary, #222120);border:none;border-radius:50px;height:48px;min-width:64px;padding:0 12px;font-family:inherit;font-size:1.0625rem;font-weight:500;line-height:20px;cursor:pointer}.waiting-expert-cancel:disabled{opacity:.6;cursor:not-allowed}.system-notification{display:flex;align-items:center;gap:12px;padding:6px 0;margin:8px 0;font-size:.6875rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);white-space:nowrap}.system-notification:before,.system-notification:after{content:"";flex:1;height:1px;background:var(--border)}.closed-conversation-panel{padding:16px 20px 24px;text-align:center}.closed-thank-you{font-size:.875rem;color:var(--text-primary);margin:0 0 20px;line-height:1.5}.csat-prompt{font-size:.8125rem;color:var(--text-secondary);margin:0 0 8px}.csat-stars{display:flex;justify-content:center;gap:8px;margin-bottom:16px}.csat-star{background:none;border:none;cursor:pointer;padding:4px;font-size:2rem;color:#d8b4fe;transition:color .15s;line-height:1}.csat-star.active{color:#9333ea}.csat-star:hover:not(:disabled){color:#9333ea}.csat-star:disabled{cursor:default}.csat-thanks{font-size:.8125rem;color:var(--text-secondary);margin:0 0 16px}.start-new-chat-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;width:100%;padding:12px 20px;border-radius:24px;border:1px solid var(--border);background:var(--bg-primary);color:var(--text-primary);font-family:inherit;font-size:.875rem;font-weight:500;cursor:pointer;transition:background .15s,border-color .15s}.start-new-chat-btn:hover{background:var(--bg-secondary);border-color:var(--text-muted)}.mention-dropdown{position:fixed;left:0;right:0;background:var(--bg-primary);border-top:1px solid var(--border-color, #e0e0e0);max-height:320px;overflow-y:auto;z-index:100;padding:4px 0}.mention-item{display:flex;align-items:center;gap:14px;width:100%;padding:12px 1.5rem;border:none;border-bottom:1px solid var(--border-color, #f0f0f0);background:transparent;cursor:pointer;font-size:1rem;color:var(--text-primary);text-align:left;transition:background .12s}.mention-item:last-child{border-bottom:none}.mention-item--active{background:var(--bg-input, #f5f5f5)}.mention-avatar{width:44px;height:44px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.9rem;font-weight:600;flex-shrink:0}.mention-info{display:flex;flex-direction:column;gap:2px;min-width:0}.mention-name{font-weight:600;font-size:1rem}.mention-subtitle{font-size:.8rem;color:var(--text-secondary, #888);font-weight:400}.textarea-wrapper{position:relative;flex:1;min-width:0}.mention-highlight-overlay{position:absolute;top:0;left:0;right:0;bottom:0;padding:1rem 0;font-family:inherit;font-size:1.0625rem;font-weight:300;line-height:1.41;white-space:pre-wrap;overflow-wrap:anywhere;overflow:hidden;pointer-events:none;color:var(--text-primary)}.mention-highlight-overlay .mention-tag{color:var(--mention-color, #52969d)}.message-mention{color:var(--mention-color, #52969d);font-weight:500}.textarea-wrapper textarea{display:block;width:100%;background:transparent;border:none;outline:none;font-family:inherit;font-size:1.0625rem;font-weight:300;padding:1rem 0;resize:none;min-height:24px;max-height:120px;line-height:1.41;overflow-wrap:anywhere;color:var(--text-primary);caret-color:var(--text-primary)}.textarea-wrapper textarea.mention-mode{color:transparent}